Privacy Policy

At Keloraenora, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect information when you visit keloraenora.com, place an order, contact us, or otherwise use our website and services.

We handle personal information in accordance with applicable U.S. privacy laws and other applicable legal requirements. Where applicable law provides additional privacy rights, those rights will apply.

1. Information We Collect

We collect information that you provide directly to us and certain information automatically when you use our website.

Information You Provide

Depending on how you interact with us, we may collect:

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Order and transaction information
  • Account information
  • Information you provide when contacting customer service
  • Information related to returns, refunds, or other support requests
  • Other information you voluntarily provide to us

We collect information that is reasonably necessary to process orders, provide services, respond to requests, and operate our business.

Information Collected Automatically

When you visit our website, certain technical and usage information may be collected automatically, including:

  • IP address
  • Browser and device information
  • Operating system
  • Pages or content viewed
  • Date and time of access
  • Referring website or source
  • Website usage and interaction information
  • Other technical information necessary to operate, secure, and improve our website

The information collected may vary depending on your device, browser, settings, and how you use our website.

2. Cookies and Similar Technologies

We may use cookies and similar technologies to operate our website, remember preferences, maintain security, analyze website usage, improve functionality, and support marketing or advertising activities where permitted by applicable law.

Some cookies are necessary for the operation of the website, including shopping cart and checkout functions. Other cookies, such as analytics or marketing technologies, may be subject to consent requirements depending on applicable law.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website features or functionality.

3. How We Use Personal Information

We may use personal information to:

  • Process and fulfill orders
  • Process payments and arrange delivery
  • Provide customer service and support
  • Respond to questions and requests
  • Process returns and refunds
  • Manage customer accounts
  • Operate, maintain, and improve our website
  • Improve our products and shopping experience
  • Protect our website and customers from fraud, abuse, or unauthorized activity
  • Analyze website usage and business performance
  • Send marketing communications where permitted by applicable law
  • Comply with legal and regulatory requirements
  • Protect our rights, property, and business operations

We use personal information only for legitimate business purposes and in a manner consistent with applicable law.

4. How We Share Personal Information

We do not sell personal information for purposes prohibited by applicable law.

We may share personal information with service providers and business partners when reasonably necessary to operate our website and provide our services. These parties may assist with:

  • Payment processing
  • Order fulfillment and shipping
  • Website hosting and technical services
  • Customer service
  • Website analytics
  • Security and fraud prevention
  • Other services necessary to operate our business

We may also disclose personal information when required or permitted by law, including to comply with legal obligations, respond to lawful requests, protect our rights or property, prevent fraud or abuse, or protect the security of our website and customers.

We require service providers to handle personal information only as reasonably necessary to provide their services and in accordance with applicable requirements.

5. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including processing transactions, providing customer support, maintaining business records, resolving disputes, complying with legal obligations, and protecting our legitimate business interests.

When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it in accordance with applicable law.

6. Data Security

We use reasonable technical and organizational safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, or loss.

However, no method of transmitting or storing information electronically is completely secure. Therefore, we cannot guarantee absolute security of personal information.

7. Your Privacy Rights

Depending on your state of residence and applicable law, you may have certain rights regarding your personal information.

These rights may include:

  • Access: The right to request access to personal information we hold about you.
  • Correction: The right to request correction of inaccurate personal information.
  • Deletion: The right to request deletion of personal information, subject to applicable exceptions.
  • Opt-Out: Where applicable, the right to opt out of certain processing activities, such as certain targeted advertising or other uses recognized by applicable law.
  • Data Portability: Where required by applicable law, the right to receive certain personal information in a portable format.
  • Right to Know: Where applicable, the right to request information about the categories of personal information we collect, use, or disclose.
  • Appeal or Other Rights: Certain laws may provide additional rights or the ability to appeal a privacy-related decision.

These rights vary by state and may be subject to legal exceptions, verification requirements, and other limitations.

8. How to Exercise Your Privacy Rights

To submit a privacy-related request, please contact us:

Email: care@keloraenora.com
Phone: +1 (314) 341-8065

Mailing Address:
18 Reading Ave #7
Maryland Heights, MO 63043, US

Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM

To protect your personal information, we may take reasonable steps to verify your identity before processing certain requests.

We will not ordinarily request unnecessary sensitive information, passwords, payment-card information, or government identification solely to process a routine privacy request.

Where permitted by applicable law, you may also use an authorized representative to submit a privacy request on your behalf.

9. European Privacy Rights

If you are located in the European Union or European Economic Area and the GDPR applies to our processing of your personal information, you may have additional rights under applicable law.

These may include rights to access, correct, delete, restrict, or object to certain processing, withdraw consent where processing is based on consent, and request data portability.

Where applicable, you may also have the right to lodge a complaint with a competent data protection authority.

The GDPR does not necessarily apply to every visitor or every processing activity. Its application depends on the circumstances and requirements of applicable law.

10. Legal Basis for Processing Under the GDPR

Where the GDPR applies, we may process personal information based on one or more of the following legal bases:

  • Consent, where you have provided consent for the applicable processing.
  • Contractual necessity, where processing is necessary to process an order, provide requested services, or take steps at your request before entering into a contract.
  • Legal obligations, where processing is necessary to comply with applicable law.
  • Legitimate interests, where processing is necessary for legitimate business purposes, such as website security, fraud prevention, service improvement, and business operations, provided that applicable legal requirements are satisfied.
  • Other lawful bases, where recognized by applicable law.

The applicable legal basis depends on the purpose and circumstances of the processing.

11. Children's Privacy

Our website is not specifically directed to children.

We do not knowingly collect personal information from children in violation of applicable law. If you believe that a child has provided personal information to us, please contact us so that we can review the situation and take appropriate action.

12. Changes to This Privacy Policy

We may update this Privacy Policy when necessary to reflect changes to our business practices, website functionality, technology, or applicable legal requirements.

Any updated version will be posted on our website. Where required by applicable law, we will provide additional notice of material changes.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Keloraenora
Website: keloraenora.com
Email: care@keloraenora.com
Phone: +1 (314) 341-8065

Address:
18 Reading Ave #7
Maryland Heights, MO 63043, US

Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM