Terms of service

These Terms of Service govern your access to and use of keloraenora.com and your purchase of furniture and home-related products through our website.

By accessing or using the website, you agree to these Terms of Service and the other policies available on our website. If you do not agree with these terms, please do not use the website.

Nothing in these Terms of Service is intended to limit any consumer right or protection that cannot legally be excluded or waived under applicable law.

1. Use of the Website

You may use our website for lawful shopping and other legitimate purposes.

If an account is available, you are responsible for providing accurate information and taking reasonable steps to protect your account credentials. Please contact us promptly if you believe your account has been accessed or used without authorization.

You agree not to:

Interfere with the normal operation of the website;
Attempt to access systems or information without authorization;
Introduce or distribute malicious software;
Use automated methods in a manner that disrupts or abuses the website;
Provide intentionally false or misleading information; or
Use the website in violation of applicable laws or regulations.

We may maintain, modify, update, or temporarily restrict portions of the website when reasonably necessary.

2. Products and Product Information

We make reasonable efforts to provide accurate product descriptions, images, dimensions, specifications, colors, and other product information.

Product images are intended to represent the products. Actual colors and appearance may vary depending on lighting, photography, screen settings, device characteristics, and other display conditions.

Measurements and dimensions may also vary within reasonable limits. Customers should review the available product information carefully before placing an order, particularly when size or dimensions are important.

Product information may be updated or corrected from time to time.

3. Product Availability and Pricing

Product availability and inventory may change at any time.

Prices and other product information may also change from time to time. Customers should review the applicable product price, quantity, shipping information, and order details during checkout before submitting an order.

If an obvious pricing, product information, or technical error occurs, we may correct the error and take appropriate action as permitted by applicable law.

Nothing in these Terms creates a price-matching, price-protection, or similar commitment unless expressly stated elsewhere on our website.

4. Orders and Payment

Orders

Customers may place orders through the website's checkout process.

Submitting an order does not necessarily mean that the order has been accepted or will be processed. Order processing may depend on product availability, successful payment authorization, and other applicable circumstances.

You should review your order information carefully before completing checkout.

Payment Methods

The payment methods currently available through our website are:

Visa
Mastercard

Payment information must be entered through the applicable checkout process.

For security reasons, do not send your full payment card number, password, security code, or other unnecessary sensitive payment information through customer service communications.

For additional information, please review our Payment Methods policy.

5. Shipping

We currently ship throughout the United States.

Shipping Rates

Orders under $100: $10.99 shipping
Orders of $100 or more: Free shipping

Processing and Delivery

Orders are normally processed within 1–3 business days, Monday through Friday, excluding holidays.

Orders placed before 6:00 PM begin processing on that business day. Orders placed after 6:00 PM or on holidays begin processing on the next business day.

The 6:00 PM cutoff determines when processing begins and does not guarantee same-day shipment.

After processing and shipment, normal transit time is approximately 5–10 business days. Total delivery time is therefore generally estimated at 6–13 business days.

Delivery estimates are not guarantees and may be affected by circumstances such as carrier delays, weather, holidays, transportation disruptions, or other circumstances outside our reasonable control.

Orders may be shipped through DHL, UPS, or FedEx, depending on the applicable shipment.

For complete shipping terms, please review our Shipping Policy.

6. Order Cancellations

An order that has not yet shipped may be eligible for cancellation.

Once an order has shipped, it generally cannot be directly canceled. After delivery, an eligible return may be requested in accordance with our Returns & Refunds Policy.

Cancellation requests may be submitted by email or phone:

Email: care@keloraenora.com
Phone: +1 (314) 341-8065

Please provide your order number and information reasonably necessary to identify the order.

A cancellation request is not effective until we confirm that the order has been canceled.

For complete cancellation procedures, please review our Order Cancellation Policy.

7. Returns and Refunds

Eligible purchases may be returned in accordance with our Returns & Refunds Policy.

For eligible voluntary returns, a return request should generally be made within 14 days after receipt, subject to the applicable return requirements.

Exchanges are not offered. If you want a different product, you may return the original item when eligible and place a new order separately.

For damaged, defective, or incorrect products, please contact us promptly with your order number and relevant information. Depending on the circumstances and applicable law, an eligible claim may qualify for a refund, replacement, repair, or another legally available remedy.

For complete return and refund requirements, including return shipping and refund procedures, please review our Returns & Refunds Policy.

8. Privacy and Cookies

Our collection and use of personal information are governed by our Privacy Policy.

Our website may also use cookies and similar technologies. For more information, please review our Cookies Policy.

9. Intellectual Property

Website content, including text, images, graphics, layouts, product content, and other materials, may be protected by applicable intellectual property laws.

You may use the website and its content for ordinary browsing and shopping purposes. Unless authorized by us or permitted by law, you may not reproduce, republish, distribute, commercially exploit, or otherwise misuse website content.

These Terms do not transfer ownership of any website content or intellectual property rights to you.

10. Third-Party Services and Links

Our website may contain links to or references to third-party websites, services, or resources.

Third-party services are operated independently and may have their own terms and privacy practices. We do not control third-party websites or services and are not responsible for their content, availability, or policies.

If you access a third-party website or service, you should review its applicable terms and privacy practices.

11. Website Availability

We make reasonable efforts to maintain the availability and functionality of our website.

However, the website or certain features may occasionally be unavailable or interrupted due to maintenance, technical issues, network problems, system updates, or other circumstances outside our reasonable control.

We do not guarantee uninterrupted or error-free operation of the website.

12. Disclaimer of Warranties

To the extent permitted by applicable law, website content and availability are provided for general informational and shopping purposes.

We do not guarantee that:

The website will always be available or uninterrupted;
Website content will always be complete, current, or error-free;
Product information or availability will remain unchanged; or
Product images will appear exactly the same on every device or display.

Nothing in these Terms excludes or limits any warranty, right, remedy, or consumer protection that cannot legally be excluded or limited.

13. Limitation of Liability

To the extent permitted by applicable law, we are not responsible for losses arising solely from temporary website interruptions, technical problems, network issues, or other circumstances outside our reasonable control.

This limitation does not apply where applicable law does not permit such a limitation.

Nothing in these Terms is intended to waive, restrict, or eliminate any consumer right or remedy that cannot legally be waived or excluded.

14. Consumer Rights

These Terms are subject to applicable federal, state, and local laws.

Nothing in these Terms is intended to limit any consumer rights, warranties, remedies, or protections that cannot legally be waived or excluded.

If any provision of these Terms conflicts with a mandatory requirement of applicable law, that legal requirement will control to the extent of the conflict.

15. Changes to These Terms

We may revise these Terms of Service when necessary to reflect changes to our website, products, services, business operations, or applicable legal requirements.

The revised version will be made available on our website.

16. Contact Us

If you have questions about these Terms of Service, your order, products, payment, shipping, cancellation, returns, refunds, or other customer service matters, please contact us.

Keloraenora
Website: keloraenora.com