Shipping Policy
We offer shipping throughout the United States. This Shipping Policy explains our shipping rates, order processing times, delivery estimates, tracking, and procedures for common shipping issues.
1. Shipping Coverage
We currently ship orders throughout the United States.
Shipping availability and applicable delivery options will be shown at checkout based on the order and shipping address.
2. Shipping Rates
Shipping charges are based on the order total:
- Orders under $100: $10.99 shipping fee
- Orders of $100 or more: Free shipping
The applicable shipping charge will be displayed during checkout before you complete your purchase.
3. Order Processing
Orders are generally processed within 1–3 business days.
Business days are Monday through Friday, excluding holidays.
Processing time is separate from shipping transit time. An order entering processing does not mean it will ship the same day.
Order Cut-Off Time
Our daily order processing cut-off time is 6:00 PM.
- Orders placed before 6:00 PM begin processing on that business day.
- Orders placed after 6:00 PM begin processing on the next business day.
- Orders placed on a holiday begin processing on the next business day.
The 6:00 PM cut-off determines when processing begins and does not guarantee same-day shipment.
4. Shipping Methods and Delivery Estimates
We may use major shipping carriers, including:
- DHL
- UPS
- FedEx
After processing, estimated transit time is 5–10 business days.
Accordingly, the estimated overall delivery timeframe is generally 6–13 business days, consisting of 1–3 business days for processing plus 5–10 business days for transit.
Delivery times are estimates and are not guaranteed delivery dates. Actual delivery may vary due to weather, holidays, carrier conditions, transportation delays, or other circumstances beyond our reasonable control.
5. Order Tracking
Once your order ships, tracking information will be provided when available.
You can use the tracking information to monitor your shipment through the applicable carrier.
If tracking information has not been updated for an extended period or your order has exceeded the estimated delivery timeframe, please contact us with your order number so we can assist you.
6. Taxes and Customs
Applicable taxes and related charges are included in the applicable product prices.
Our logistics providers handle applicable customs clearance arrangements. Under normal circumstances, customers should not be required to pay additional customs clearance charges or taxes upon delivery.
7. Damaged or Lost Shipments
Damaged Items
If your order arrives damaged, please contact us as soon as reasonably possible.
Please provide your order number, a brief description of the issue, and photos of the product or packaging when reasonably necessary.
We will review the available order and shipping information and provide an appropriate resolution based on the circumstances and applicable law.
Lost Shipments
If your shipment appears to be lost or has not been delivered within the expected timeframe, please contact us with your order number and available tracking information.
We will review the shipment status and available carrier information and assist with the appropriate next steps.
8. Shipping Address
Please make sure your shipping address and delivery information are accurate and complete before placing your order.
If you discover an error after placing your order, contact us as soon as possible. We will try to accommodate address changes before the order ships, but changes may not be possible once an order has entered processing or has been shipped.
If an order cannot be delivered because of an incorrect or incomplete address provided by the customer, any resulting reshipping, return, or related costs will be handled based on the circumstances of the order and applicable law.
9. Shipping Changes
If you need to change shipping information after placing an order, please contact us as soon as possible.
Whether a change can be made depends on the current status of the order. Once an order has entered processing or has shipped, changes may no longer be possible.
We will let you know what options are available based on the circumstances.
10. Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
Orders that have not yet shipped may be eligible for cancellation and a refund in accordance with our Returns & Refunds Policy.
Once an order has shipped, it generally cannot be canceled directly. If you no longer want a shipped order, you may request a return after receiving it, subject to the applicable return requirements and the 14-day return policy described in our Returns & Refunds Policy.
11. Delivery Delays
We make reasonable efforts to process and ship orders within the timeframes stated above. However, delivery may occasionally take longer due to circumstances such as:
- Severe weather
- Holidays
- Carrier delays
- Transportation disruptions
- Other unforeseen circumstances affecting shipment or delivery
If your order exceeds the estimated delivery timeframe, please contact us with your order number so we can assist with checking its status.
12. Shipping Responsibility
We are responsible for arranging the processing and shipment of your order in accordance with the information provided at checkout.
Delivery is performed by third-party shipping carriers. Estimated transit times are provided for planning purposes and are not guaranteed delivery dates.
If your order is unusually delayed, damaged, or appears to be lost, please contact us. We will review the available order and carrier information and assist with the issue in accordance with applicable law.
Nothing in this policy limits any rights or remedies you may have under applicable law.
13. Contact Us
If you have questions about shipping, delivery, tracking, address changes, damaged shipments, lost shipments, or other delivery matters, please contact us:
Keloraenora
18 Reading Ave #7
Maryland Heights, MO 63043, US
Email: care@keloraenora.com
Phone: +1 (314) 341-8065
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM
Website: keloraenora.com