Returns & Refunds Policy

We want you to shop with confidence. This policy explains our voluntary return policy, refund procedures, and your statutory consumer rights. Nothing in this policy limits or waives any rights or remedies that cannot be excluded or limited under applicable law.

1. Voluntary 14-Day Return Policy

In addition to any rights provided by applicable law, we offer a 14-day return period for eligible purchases.

You may request a return within 14 days after receiving your order, including for reasons such as changing your mind or no longer wanting the item.

Returned items should be in reasonable condition and must not have been improperly used, intentionally or negligently damaged, materially altered, or handled in a manner that materially reduces their condition or value.

We do not offer direct exchanges. If you need a different product, size, or style, you may return the original item, if eligible, and place a new order.

This voluntary return policy does not limit, replace, or affect any statutory consumer rights or remedies that apply to your purchase.

2. Statutory Consumer Rights

Nothing in this policy limits any consumer rights or remedies provided by applicable federal, state, or local law.

Where applicable law provides statutory warranty, conformity, repair, replacement, refund, or other consumer protections, those rights apply independently of our voluntary 14-day return policy.

Where a statutory warranty or conformity period of two years or longer applies under the law governing your purchase, such rights will remain available for the applicable period.

If a product is defective, nonconforming, or otherwise covered by a statutory consumer protection, we will provide the remedy required by applicable law. Where required by law, eligible remedies may include free repair, replacement, refund, or other legally available relief.

Our voluntary return requirements, including the 14-day return period, do not restrict or eliminate any non-waivable statutory rights.

3. 14-Day Withdrawal and Refund

For an eligible voluntary return, you may notify us of your decision to return the product within the 14-day period.

After we receive your valid return request, we will process the applicable refund within 14 days after receiving your notice of withdrawal, subject to any rights we may have under applicable law to withhold the refund until the returned product is received or you provide reasonable evidence that it has been shipped.

For an eligible withdrawal, we will refund the amounts required under this policy, including the original standard shipping charge up to the cost of the least expensive standard delivery option we offered at the time of purchase, where applicable.

Refunds will be made to the original payment method used for the purchase, unless otherwise required or permitted by applicable law.

4. Return Shipping Costs

For voluntary returns due to a change of mind or other personal reasons, the customer is generally responsible for the cost of return shipping.

We do not generally provide prepaid return labels for voluntary returns.

For defective, damaged, nonconforming, or incorrectly shipped products, we will cover or reimburse reasonable return shipping costs where required by applicable law or otherwise determined to be appropriate based on the circumstances.

No provision of this policy is intended to make the customer responsible for costs that applicable law requires us to bear.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, nonconforming, or different from what you ordered, please contact us as soon as reasonably possible.

We may request your order number, a description of the issue, photographs, or other reasonable information needed to evaluate the claim.

Depending on the circumstances and applicable law, we may provide a free repair, replacement, refund, or other appropriate remedy.

Any statutory warranty or consumer remedy remains separate from our voluntary 14-day return policy.

6. Order Cancellation

If your order has not yet shipped, you may contact us to request cancellation.

If cancellation is accepted before shipment, we will process the applicable refund.

Once an order has shipped, it generally cannot be canceled directly. You may instead use the applicable return or statutory remedy described in this policy.

7. How to Request a Return or Refund

To request a return, refund, cancellation, or statutory remedy:

1. Contact us by email to start your request.
2. Provide your order information, including your order number and a brief description of your request.
3. Follow our return instructions if the product needs to be returned.
4. Ship the product using a suitable shipping service when a return is required.
5. Allow us to receive and review the returned product where applicable.
6. Refunds are processed within 1–3 business days after we receive and verify the returned item, unless a different period is required by applicable law.

Please do not send a return to our address without first contacting us and receiving return instructions, unless applicable law gives you a different right.

8. Refund Processing

For eligible returns, we will initiate the applicable refund within 1–3 business days after receiving and verifying the returned item.

For a valid 14-day withdrawal request, the refund will be processed within the applicable period stated in this policy, subject to any legally permitted withholding until the product is received or shipment is adequately evidenced.

Refunds are generally issued to the original payment method.

Once we initiate a refund, the time required for the funds to appear in your account depends on your bank, card issuer, payment provider, or other financial institution and is outside our control.

9. Contact Us

If you have questions about returns, refunds, cancellations, defective products, damaged shipments, or statutory consumer rights, please contact us:

Keloraenora
18 Reading Ave #7
Maryland Heights, MO 63043, US

Email: care@keloraenora.com
Phone: +1 (314) 341-8065
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM

All returns, refunds, warranties, and remedies are subject to applicable law. If applicable law provides greater or additional consumer rights, those rights will apply.